51 Jacques, Ki, Larissa and Maureen are all specialists employed by a local government
Jacques visits tenants who rent houses and apartments from the authority. His job is to
deal with tenants who are experiencing financial difficulties. It involves helping them to
draw up a true picture of their financial position and from that prioritise their
expenditure in order to enable them to resolve or minimise their difficulties. The end
result of Jacques' interviews is a plan of action that will enable them to remain in their
experienced, but Ki's job is to add value to their efforts by helping them to develop their
strengths and overcome their weaknesses. She describes her work as a continuous
process of reviewing in order toimprove.
Larissa works in the human resources function. As the authority has several hundred
employees, some of them experience personal difficulties such as divorce, separation,
addiction and so on. Larissa helps employees to address their personal issues in order to
overcome them. Larissa sometimesrefersemployees to specialist agencies.
Maureen also works in the human resources department. She works closely with new
employees on an individual basis in order to help them integrate with their colleagues.
She encourages each individual to prepare a plan through which they will take the
learning experiences of the induction programme into the workplace, and then guides
them over a four month period, helping them to achieve their targets and address any
specific difficulties they encounter.Maureen describes her role as 'a process for informal
communication of knowledge and socialsupport'.
For each individual, state whether they are involved in coaching, counselling or
51 Counselling is an interpersonal interview where one person helps another to help
himself/herself. Jacques thus has a counselling role, helping tenants to resolve their
Coaching involves a trainee being put under the guidance of an experienced employee,
who shows the trainee how to perform tasks and helps them develop specific skills. Ki
thus has a coaching role, helping the negotiators to build on their strengths and
overcome their weaknesses.
Counselling is an interpersonal interview where one person helps another to help
himself/herself. Larissa thus has a counselling role, helping employees to overcome
Mentoring involves an experienced person helping to foster an individual’s personal
and career development. It tends to be more informal than coaching, and is less
concerned with specific skills. Maureen thus has a mentoring role with the new